Refund policy

Return and Refund Policy:

At Eternal Flowers, we take utmost care to ensure that our products are of the highest quality and meet your expectations. However, if you receive a product with a manufacturing defect or damage during transit, we offer a return and refund policy subject to the following terms and conditions:

1. Eligibility for Return or Exchange:

Return or exchange requests will be entertained only in case the product(s) received are damaged or incorrect. Please inform us of your intention to return or exchange the damaged or incorrect products within 1 day of receiving the goods at your shipping address.

2. Contacting Us:

To initiate the return or exchange process, kindly send an email to info@eternalflowers.com with your order details and images of the damaged or incorrect product(s) attached. This will help us expedite the resolution process.

3. Return Shipping:

If your return or exchange request is approved, we will provide you with further instructions on returning the product(s) to us. Please ensure that the items are securely packed to avoid damage during the return shipping.

4. Refund Processing:

All refund requests will be processed within 3-5 business days after the receipt and inspection of the returned product(s). Refunds will be issued using the original payment method used for the purchase.

Please note that our return and refund policy is applicable only for orders purchased through our website www.eternalflowers.in

For any further queries or assistance, feel free to contact our customer support team.

For more details, please refer to our complete policy on our website.

Eternal Flowers strives to provide you with a delightful shopping experience, and we appreciate your understanding and cooperation in adhering to our return and refund policy.